We want to give you constantly improving service, which currently runs at above 95% satisfaction, according to our members. Please take a few seconds to give us your feedback and ideas for our action so that we can raise our service to you and others and achieve zero defects.

Where did you find us particularly useful? What would you like us to do that we do not do? What do you find irritating or exciting?

Service Issues

There are no known service issues at this time.


Date Issue Cause Affected Reported at Resolved at Remedy
10 May 2019 Intellexer API Out of memory Summary, Narrative Chronology 0300 1000 Restarted services
28 Oct 2019 Service upgrade Server bindings All functions 0100 1130 Fixed the bindings
1 Nov 2019 Athena outage Coldfusion bug Athena systems 0930 1100 Applied a workaround
13 Nov 2019 Website outage SSL Certificate All functions 0900 0945 Switched SSL to a new store
1 Mar 2020 Unsecured connection SSL Certificate Site-wide 0930 1030 SSL certificate updated
1 Mar 2021 Unsecured connection SSL Certificate Site-wide 0300 1030 SSL certificate updated
3 Mar 2021 Website outage Athena processes stuck Site-wide 0955 1045 Monitoring processes improved

To report a bug or ask for a new feature, please use the form below: