[New] The AI platforms dominating 2026 will be Zendesk AI, Salesforce Service Cloud Einstein, and Microsoft's Copilot for Service - they are already showing they can handle nuanced situations where empathy matters.
Software House
[New] By 2026, no-code and low-code AI tools within Salesforce will enable even non-technical users to build predictive models and automation with ease.
DEV Community
[New] Instead of responding after a customer shows interest or dissatisfaction, Salesforce AI will predict intent before it becomes visible.
DEV Community
[New] By 2026, Salesforce AI is expected to redefine how organizations understand customers, anticipate needs, and make real-time decisions.
DEV Community
[New] Salesforce is expected to strengthen transparency, data privacy, and explainable AI features, ensuring businesses understand how predictions are made.
DEV Community
[New] Companies like Salesforce and OneTrust have seen widespread adoption as businesses deploy their solutions to manage consent at scale, reducing risk from evolving regulatory requirements and safeguarding customer data.
Keywordly
[New] ThousandEyes offers digital experience monitoring for apps like Microsoft 365, Service Now, Salesforce, and Zoom, and they have AI-driven insights to flag risks before they cascade.
Modern Work and AI Blog
[New] Companies like Salesforce and HubSpot are using AI-powered tools to predict customer behaviour and personalize marketing campaigns, resulting in higher engagement and conversion rates.
SuperAGI
Meta invested $14.3 billion in data labeling vendor Scale AI; IBM said it plans to acquire data streaming vendor Confluent for $11 billion; and Salesforce picked up Informatica for $8 billion.
NOVALOGIQ
CNBC cited a Salesforce report from last month, one that purportedly projected AI would drive a staggering $263 billion in global online holiday sales, published in September.
The Cool Down
Online sales in the U.S. on the Thanksgiving holiday are expected to rise 6% compared with last year to reach $8.6 billion, data from Salesforce showed on Thursday, suggesting shoppers were lapping up steep discounts from retailers to splurge amid tariff-induced macroeconomic uncertainty.
Economic Times
Another Salesforce-linked breach involved the Salesloft Drift chatbot integration, which was compromised by threat actors known as UNC6395 in one of the largest interconnected SaaS supply chain attacks in recent times.
Guardz.com
Salesforce used Dreamforce to highlight its broader AI investment thesis, pledging $15 billion in AI-linked funding in San Francisco and publicly targeting more than $60 billion in revenue by 2030-growth the company ties directly to AI platform adoption.
Futurum
In a report published last month, Salesforce said it expects AI to drive a staggering $263 billion in global online holiday sales in 2025, representing 21% of all holiday orders.
CNBC
AI-powered sales teams could increase leads by up to 50% (Source: Salesforce) Personalization at Scale Sales professionals agree that AI helps personalize customer experiences, and it makes prospecting more personalized and relevant.
Cirrus Insight
Last updated: 12 January 2026
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