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WHAT'S NEXT?: There will be an increased demand for software and services that deliver intelligence, personalization, and specialization. Artificial intelligence could become a $15+ bn opportunity by 2025. Combining human and machine cognition for engagement decisions could yield the precision and reliability of automation without sacrificing the robustness and flexibility that humans bring. The first effect of machine intelligence will be to lower the cost of goods and services that rely on prediction.

  • [New] Microsoft has integrated AI directly into Project, enabling natural language commands like Create a project plan for a website redesign with a 12-week timeline or Show me which tasks are at risk of delay. PMI Memphis Chapter
  • [New] AI-related hardware revenues could reach $700 billion by late 2026. The Economic Times
  • [New] By 2028, Gartner expects 90% of B2B purchasing to be AI-agent intermediated, pushing more than £15 trillion through AI agent exchanges. whitehat
  • [New] Starting 2028-2029, 32 million jobs annually will be reconfigured or fused with AI tools - roughly 150,000 people per day requiring upskilling. whitehat
  • [New] Gartner forecasts £3.34 trillion in total AI spending by 2027, while the agentic AI segment alone could approach £25 billion by 2030 at current growth rates. whitehat
  • [New] Over 40% of agentic AI projects will be cancelled by the end of 2027 due to escalating costs or unclear value, even as 40% of enterprise applications integrate agents by the end of 2026. whitehat
  • [New] Gartner projects AI infrastructure spending alone will exceed £1.37 trillion in 2026, with 91% of organizations planning to increase investment this year. whitehat
  • [New] Global AI spending continues its remarkable climb, projected to reach £2.52 trillion by the end of 2026. whitehat
  • [New] AI-powered customer service is projected to handle 85% of customer interactions without human agents by 2028. Robylon AI
  • [New] By the end of 2026, 40% of enterprise applications will embed AI agents, a significant rise from less than 5% in 2025. From Experimentation to Execution: 7 Trends to Watch in
  • [New] By 2026, Agentic AI will be the ultimate eliminator of wasted hours spent on tedious tasks such as spreadsheets, manual data entry, and disconnected processes. QuickBase
  • [New] By 2026, agent ops teams will emerge to manage, monitor, and collaborate with AI agents. QuickBase
  • [New] By 2026, organizations will move from pilot projects to scaled deployments of Agentic AI. QuickBase
  • [New] The disconnect between escalating spend and elusive returns is prompting what Forrester calls the end of the AI hype period - they predict enterprises will defer 25% of planned AI spend into 2027 as ROI scrutiny intensifies. whitehat
  • [New] By 2026, we expect to see AI-powered platforms like Exscientia playing a crucial role in drug discovery. Innovation Hub Live
  • [New] House Bill 2225 imposes rules on chatbot interactions, requiring disclosure that users are interacting with AI at regular intervals and prohibiting bots from presenting themselves as human. The AI Policy Newsletter
  • [New] Nearly half of enterprise applications will include task-specific AI agents within 2027, driven by breakthroughs in contextual memory, workflow automation, and local, on-device AI. Yahoo Tech
  • [New] Retail executives recognize the economic potential and importance of AI: 78% agree with the statement that AI will increase overall economic productivity and stimulate economic growth by 2030. valantic
  • [New] By 2026, artificial intelligence will be used particularly frequently in production workflows, maintenance procedures, quality control, resource optimization, warehouse technology, and planning. bakedwith GmbH
  • [New] AI and industry will be inseparably linked by 2026 and will likely continue to grow closer together. bakedwith GmbH
  • [New] Global demand for raw materials essential for AI (specifically for chips and data centers) is projected to rise considerably in the coming years. economic-research.bnpparibas.com

Last updated: 07 April 2026



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