[New] In 2024, consumers and businesses that prize their time will prioritize efficiency and happily outsource the complexity of integrating choice and innovative new solutions to an intermediary with whom they already have a trusted relationship.
PYMNTS.com
Organizations are increasingly considering external support for AI-enabled customer-service capabilities, with executives expecting to outsource 85% of customer-support inquiries and 81% of customer communications.
Persistence Market Research
Fast-Growing Services: Managed analytics services, system integration, and consulting are the fastest-growing component segment at an estimated 5% CAGR (2026-2033), as manufacturers outsource data engineering and platform management to accelerate deployment and reduce internal IT burden.
Persistence Market Research
Organizations will continue to outsource and use global business services to drive some cost optimization initiatives.
Outsource Accelerator
In 2023, hospitals will likely outsource their cybersecurity and embrace cloud-based security centers to protect their patients' information - and their own reputation.
Disruptive Innovations
Most platforms use an 'asset-light' model to outsource risk while profiting from simple intermediating transactions: Uber owns no taxis, Booking.com no hotels.
Social Europe
Last updated: 14 September 2026
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