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Global Scans · CX · Weekly Summary


  • [New] The 2026 Pinterest Predicts report features 21 emerging trends, and 67% of them are Gen Z-driven, signaling where the next wave of eCommerce demand is heading. Printful
  • Machine customers will become fully autonomous, capable of planning and executing the customer journey from end-to-end without a nudge. Customer Experience Magazine
  • Mobile commerce will generate approximately $3.4 trillion in sales by 2027, accounting for about 62% of total ecommerce activity. Maropost Community
  • Mobile commerce will account for about 60% of total global ecommerce sales in 2026. Ringly.io
  • ECDB expects marketplaces to generate approximately 87% of global eCommerce revenue in 2026, reflecting continued consolidation around large platform ecosystems. CS-Cart Blog
  • The five-day shopping period will account for 16.5% of total holiday retail ecommerce sales in 2026, marking the second consecutive year of share growth. eMarketer
  • TikTok Shop will reach $23.41 billion in US ecommerce sales in 2026, a 48% increase year-over-year. eMarketer
  • To improve customer experience in 2026, ecommerce brands need to use AI to deliver better personalization across all touchpoints and provide the experiences online shoppers now expect. Maropost Community
  • Klaviyo's 2026 trend analysis points to privacy and consent as the basis of personalization, and it also predicts zero-party data collection as a major competitive advantage in ecommerce automation. Mean CEO's BLOG

Last updated: 09 August 2026



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