Global Scans · CX · Weekly Summary

• [New] Machine customers will become fully autonomous, capable of planning and executing the customer journey from end-to-end without a nudge. Customer Experience Magazine
• [New] Mobile commerce will generate approximately $3.4 trillion in sales by 2027, accounting for about 62% of total ecommerce activity. Maropost Community
• [New] Mobile commerce will account for about 60% of total global ecommerce sales in 2026. Ringly.io
• [New] ECDB expects marketplaces to generate approximately 87% of global eCommerce revenue in 2026, reflecting continued consolidation around large platform ecosystems. CS-Cart Blog
• [New] The five-day shopping period will account for 16.5% of total holiday retail ecommerce sales in 2026, marking the second consecutive year of share growth. eMarketer
• TikTok Shop will reach $23.41 billion in US ecommerce sales in 2026, a 48% increase year-over-year. eMarketer
• To improve customer experience in 2026, ecommerce brands need to use AI to deliver better personalization across all touchpoints and provide the experiences online shoppers now expect. Maropost Community
• Klaviyo's 2026 trend analysis points to privacy and consent as the basis of personalization, and it also predicts zero-party data collection as a major competitive advantage in ecommerce automation. Mean CEO's BLOG
• After a slow 2025, ecommerce growth will rebound in 2026 and continue to build momentum through the end of the decade. eMarketer
• There's a total of $2.8 trillion of sales at risk due to bad experiences, which means that for eCommerce companies, a well-functioning customer service is the baseline for a thriving business. EverHelp - Customer Service Company
• With over 2 billion digital buyers worldwide, and AI-driven ecommerce, there will be more customers who would demand chat support in the future. Call Your Girlfriend

Last updated: 02 August 2026