Global Scans · CX · Weekly Summary

• Juniper describes 2025 and 2026 as pilot years, and its study concluded that trust remains the number one barrier and that agentic commerce will complement rather than replace traditional eCommerce checkouts for the foreseeable future. Growth Centr
• Ecommerce fraud losses are expected to climb from $56 billion in 2025 to $131 billion in 2030. SeoProfy
• Ecommerce will account for almost 48% of US retail returns by 2029, while total retail returns are projected to reach $951.36 billion. SeoProfy
• Wero's eCommerce volumes will be boosted by its takeover of iDEAL, the very popular Dutch online bank transfer scheme. Business of Payments
• Morgan Stanley takes a stricter line that requires meaningful autonomous action, and arrives at $190 billion to $385 billion of US ecommerce by 2030, or 10% to 20% of the online total. Mohammed Shehu, PhD - AI strategist
• TikTok Shop will reach $23.41 billion in US retail ecommerce sales in 2026, surpassing Target's online sales of $21.94 billion. eMarketer
• The dependency on major marketplaces like Amazon, which influences over 40% of global ecommerce sales, creates strategic risk. Crispidea - Equity And Industry Research Reports
• In emerging markets, where 40% of eCommerce growth will originate per eMarketer, strategies like local sourcing minimize import emissions, appealing to price-sensitive buyers. Top Ecommerce News
• US retail ecommerce is expected to become majority-mobile in 2027. SeoProfy
• Augmented reality in ecommerce will grow from $5.8 billion in 2024 to $38.5 billion by 2030, with a 35.8% CAGR. BigCommerce
• TikTok Shop is projected to hit $23.4 billion in US ecommerce sales in 2026, a 48% year-over-year jump that would put it ahead of Target, Costco, Best Buy, and Kroger by ecommerce volume. New Engen
• TikTok Shop is projected to reach $23.4 billion in US ecommerce in 2026. New Engen
• TikTok Shop is forecast to reach $23.41 billion in US ecommerce sales in 2026, after 48% year-over-year growth. SeoProfy
• The 2026 Pinterest Predicts report features 21 emerging trends, and 67% of them are Gen Z-driven, signaling where the next wave of eCommerce demand is heading. Printful
• Machine customers will become fully autonomous, capable of planning and executing the customer journey from end-to-end without a nudge. Customer Experience Magazine

Last updated: 01 November 2026