Global Scans · Gartner · Weekly Summary

• [New] Though Gartner predicts that AI will autonomously resolve 80% of common customer service issues without human intervention by 2029, we are not there yet. Maropost Community
• [New] Worldwide information security spending is projected to reach $244.2 billion in 2026, with cloud security as the fastest-growing subsegment at 28.8% growth, according to Gartner.97% of organizations that suffered an AI-related security incident said they lacked proper AI access controls. Swif.ai
• [New] Gartner went further, forecasting that more than 80% of enterprises will have used GenAI APIs or deployed GenAI-enabled applications in production by 2026. Blogs | Panto AI
• [New] Continuous Threat Exposure Management, a Gartner-coined program category, is broader than vulnerability management and treats vulnerability data as one input into exposure discovery, validation, prioritization, and mobilization. Minimus
• [New] The 2025 SaaS Benchmarks Report from High Alpha found that 42% of companies monetize AI features through usage-based or hybrid models, while Gartner projects that by 2027, 70% of leading SaaS vendors will offer consumption-based pricing across at least part of their portfolio. Zylo
• [New] (Gartner 2026 CIO Survey) 40% of enterprise applications are projected to include task-specific AI agents by 2026, up from less than 5% in 2025. Unico Connect
• [New] 85% of AI models fail because of poor data quality or a lack of relevant data, and Gartner expects 60% of projects lacking AI-ready data to be abandoned through 2026. Unico Connect
• [New] Gartner projects traditional search volume could drop 25% by the end of 2026, and Semrush finds 37% of active AI users now start their searches inside generative engines instead of a search bar. New Engen
• [New] Gartner now expects 60% of supply chain disruptions to be resolved without human intervention by 2031, which will only work if procurement, IT and commercial teams fix data foundations, governance, and operating models first. SAP Community
• [New] Gartner predicts a new era of agentic automation where AI agents, orchestration and process intelligence reshape enterprise operations. SS&C Blue Prism
• [New] Per-token costs will continue falling - Gartner forecasts 90% reduction in frontier model inference costs by 2030. Oplexa
• [New] 40% of enterprise applications will feature task-specific AI agents by 2026 - up from less than 5% in 2025 (Rising Trends / Gartner). Azeroth Inc.
• [New] Customer service statistics on future investments show that CX budgets in 2026 are concentrating on AI, with 61% of contact center leaders planning to increase AI spending and Gartner projecting conversational AI will reduce contact center labour costs by $80 billion globally. AmplifAI
• [New] AI will change or augment work (a view supported by findings from Gartner) rather than replace human workers themselves. ZDNet
• Gartner forecasts AI will reduce call center agent labour costs by $80 billion. Ringly.io
• With Gartner projecting traditional search volume could fall 25% by the end of 2026, brands are starting to treat creator partnerships as a way to influence what AI says about them, a practice now called Answer Engine Optimization. New Engen
• By in 2027, 40% of enterprises will have their autonomous AI efforts in part derailed by gaps in governance discovered only after production incidents, a recent report from Gartner predicts. CIO

Last updated: 21 June 2026