Global Scans · Gartner · Weekly Summary

• [New] Gartner expects 90% of B2B buying to run through AI agents by 2028, pushing $15 trillion through agent exchanges. Mohammed Shehu, PhD - AI strategist
• [New] Gartner has forecast a 6.1% uptick in 2026, compared with 14.7% for software and 31.7% for datacenters. theregister
• [New] Agentic AI delivers that, and Gartner predicts that by 2028, 33% of enterprise software applications will include agentic capabilities. Kore AI
• [New] Gartner projects average PC prices will rise 17% by year-end 2026 as DRAM and SSD costs surge 130%. Tech Times
• Gartner expects more than 40% of agentic AI projects to be cancelled by the end of 2027, citing escalating costs, unclear business value, and inadequate risk controls as the leading causes - not model quality. NASSCOM | The Official Community of Indian IT Industry
• Gartner expects 80% of customer service organizations to use generative AI to improve agent productivity and customer experience by 2026. Instadesk
• Gartner projects a sharp rise in enterprise adoption of task-specific AI agents through the rest of the year. Masai School
• Average cost savings run about 30%, rising to 53% in the top quartile, and Gartner projects conversational AI will save $80 billion in contact-center labour globally by the end of 2026. eCorpIT
• The governance gap is stark: 88% of organizations have experienced AI-related security incidents yet only about 22% treat agents as identity-bearing entities, and Gartner expects over 40% of agentic projects to be abandoned, often from unclear ROI or misapplied autonomy. Symphony Solutions
• Adoption is already mainstream, with over 57% of enterprises running AI agents in production and Gartner predicting 40% of enterprise applications will include task-specific agents by 2026, up from less than 5% in 2025. Symphony Solutions

Last updated: 02 August 2026